Every system your dealership runs on.
From the moment a customer drives onto the lot, until you're calculating month-end commissions, dozens of systems have to talk to each other reliably. Here is what we configure, secure, and support.
DMS support that actually understands the DMS
We support the major dealership management platforms used in the heavy-duty truck industry. We can install, configure, integrate, troubleshoot, and migrate — not just "open a ticket with the vendor for you."
- User provisioning, security profiles, and role design
- Custom reporting, FastAnalytics, and data warehouse extracts
- Integration to OEM portals (Paccar, Volvo, Daimler, Navistar)
- Period-end troubleshooting, lockouts, and audit support
- Migration projects between DMS platforms
Tools your techs actually need to fix trucks
The shop floor lives or dies by diagnostic tools. We deploy them correctly the first time and keep them licensed, patched, and connected.
- Toughbook / shop laptop deployment and imaging
- License key management and renewal tracking
- Adapter (RP1210) configuration and troubleshooting
- Wi-Fi coverage that actually reaches the back of the bay
Service department workflows, end to end
We support the platforms your service writers, warranty admins, and parts staff use every minute of every day.
- Repair order workflow tuning and op-code library cleanup
- Warranty submission troubleshooting (Paccar, Cummins, Bendix)
- Customer-facing case visibility and Decisiv portal setup
- Parts inventory accuracy, EOM reconciliation support
Networks built for shops, not cubicles
Truck dealerships have unique network challenges: long parts warehouses, metal-walled service bays, gates, scales, alignment racks, and traveling sales staff. We design for it.
- Dual-circuit failover and SD-WAN policy routing
- Industrial Wi-Fi heatmapping and survey-driven AP placement
- VLAN segmentation: corporate, shop, guest, IoT (cameras, scales)
- Site-to-site VPN for multi-rooftop dealer groups
FTC Safeguards-aware security
Auto and truck dealers are now squarely inside the FTC Safeguards Rule. We help you build, document, and defend a real program — not a checkbox exercise.
- Written Information Security Program (WISP) drafting
- Endpoint detection & response with 24/7 SOC monitoring
- MFA enforcement across DMS, M365, VPN, RMM
- Phishing simulation and security awareness training
- Annual penetration testing coordination
Phones designed around how a dealership actually answers
The service drive picks up on the second ring or you lose the customer. The parts counter is on three calls at once. The salesperson is in the lot. We design phone systems that match how each department actually works — not a generic auto-attendant tree that bounces customers into voicemail.
- Cloud and on-prem PBX deployments, with full SIP-trunk redundancy
- Call flow design per department (service, parts, sales, F&I, BDC)
- Hunt groups, ring strategies, and after-hours routing that actually picks up
- Mobile twinning for traveling sales and after-hours managers
- Call recording, queue analytics, and voicemail-to-email
- SMS-enabled main lines so customers can text the service department
- Integration with the DMS and CRM so calls pop the customer record
- Number porting, e911, and DID management
Cameras, doors, and gates — on one pane of glass
Heavy-duty truck dealerships have valuable inventory sitting outdoors, parts warehouses worth six figures, and high-value vehicle keys hanging on a board. We deploy modern surveillance and access control built for the way your facility actually operates.
- Cloud-managed CCTV with retention scaled to your insurance requirements
- License plate capture at gates and service drives
- Cardholder-based or mobile-credential access control
- Alarm panel integration and panic-button workflows for cashiers and F&I
- Visitor and contractor sign-in tied to access control
- Proper VLAN isolation and PoE switching for cameras
- Integration with your network monitoring so failed cameras alert before insurance finds out
Printers are the #1 daily ticket. We make them stop being one.
Dealerships run more printers than most office environments — ticket printers at the parts counter, pick-list printers in the warehouse, deal-jacket MFPs in F&I, label printers in receiving, plotter-style oil-change sticker printers in service. They jam, the queues get stuck, drivers fight Windows updates, and someone always blames the DMS. We have decades of experience deploying and managing exactly this kind of fleet.
- Print server consolidation, or full removal in favor of direct-IP / Universal Print
- Driver standardization and Group Policy / Intune deployment
- Secure-release / pull printing for confidential F&I documents
- DMS print configuration: CDK, Karmak, and Procede print stream tuning
- Toner and supplies management with proactive alerts
- Lease management and right-sizing — most dealerships are paying for click counts on printers no one uses
- Firmware and security hardening (printers are a common attack vector for ransomware)
Infrastructure that survives bad days
From bare metal in the IT closet to hyperscale cloud, we design and run the platforms your dealership lives on — with a backup story you can verify, not just hope works.
- Domain controller, file server, print server lifecycle
- Microsoft 365 / Entra ID hardening and Conditional Access
- 3-2-1 backups with off-site immutable copy
- Quarterly tested disaster recovery drills
A help desk staffed by senior engineers
You don't get bounced through three tiers. The same engineers who designed your environment answer the ticket.
- Customer portal with full ticket history
- 15-minute response SLA for production-down events
- Onsite dispatch when remote isn't enough
- Onboarding / offboarding automation tied to your HR process
Want a deeper conversation?
Every dealership we talk to has at least one system that's making them miserable. Tell us yours.
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