Two engineers. Forty years. One vertical.
BP Tech Support was founded by two senior IT engineers who spent their careers inside and around heavy-duty truck dealerships. We started this company because we kept seeing the same pattern: dealers paying generalist MSPs who didn't know the difference between a parts pull and a payroll batch — and dealers suffering for it.
Pramoda Ravi
Two decades of infrastructure engineering, dealership systems integration, and security architecture. Pramoda owns the network, server, and cloud practice — from the Layer-1 cabling in your parts warehouse to the identity policies in your Microsoft 365 tenant.
Robert "Bobby" Whiteley
Twenty years deep in dealership operations and OEM tooling. Bobby leads the DMS and application practice — CDK, Karmak, Procede, Paccar diagnostics, Decisiv workflows. If your service writers are getting kicked out of an estimate, Bobby has fixed that exact problem before.
Generic IT can't run a dealership
We speak both languages
We can talk to your service manager about why a tech can't push an op-code, and ten minutes later talk to your CFO about ASC 842 implications inside the DMS. Most MSPs can do one of those. Some can't do either.
- OEM diagnostic tooling, license management, and provisioning
- Parts catalog, EPC, and pricing system integrations
- Service writer workflows and warranty submission flows
- F&I systems, deal jackets, e-contracting
We build things to stay up
Your dealership doesn't get to slow down because IT is having a bad day. We design redundant networks, document everything, and rehearse our recovery playbooks. When something fails, we already know what to do.
- Dual-WAN failover with policy-based routing
- Backup strategies with off-site immutability and tested restores
- Documented runbooks per dealership, per system
- 15-minute SLA for production-down events on managed plans
We don't disappear after onboarding
You get the same two engineers who scoped the work. No tier-1 call center reading from a script, no "we'll escalate" dead-ends. Just direct access to people who know your environment.
- Direct line to senior engineers on the customer portal
- Quarterly business reviews and roadmap planning
- Plain-English reporting your GM will actually read
- Vendor coordination so you don't have to triage three support queues